Zen Lindo Webshop
Professional Beauty Products
Backed by 30+ Years of Industry Experience
Legal notice
Legal Notice / Terms of Sale
Seller
Lindo Co., Ltd.
Representative
Nami Kogure
Address
4-29-10 Totsuka, Kawaguchi, Saitama 333-0811, Japan
Phone Number
+81-48-298-3359
Email Address
Website
Product Pricing
Prices are listed on each individual product page.
Order Quantity
No specific limit unless otherwise stated for individual products.
Additional Fees
- Consumption tax
- Shipping fees
Additional charges may apply for remote islands or special delivery locations.
Shipping Fees
Asia & Selected Oceania Regions
- Orders under 200 USD: 27 USD shipping fee
- Orders of 200 USD or more: 12 USD shipping fee
New Zealand Shipping
- Orders under 300 NZD: 42 NZD shipping fee
- Orders of 300 NZD or more: 17 NZD shipping fee
Japan Domestic Shipping
- Honshu, Shikoku & Kyushu: 1,100 JPY
- Hokkaido & Remote Islands: 2,200 JPY
Payment Methods
- Credit Card
- Google Pay
- Apple Pay
- Shop Pay
Payment Timing
Payment is processed immediately upon order confirmation.
Order Validity
Orders are generally valid for 5 days after the order confirmation email is automatically sent.
Delivery Time
Products will generally be delivered within 7 days after order confirmation.
Please note that delays may occur due to weather conditions, carrier issues, or other unforeseen circumstances. In such cases, customers will be notified by email.
Returns, Exchanges & Cancellations
Please note that returns or exchanges cannot be accepted in the following cases:
- Products returned more than 10 days after delivery
- Products that have been used or worn
- Products damaged or stained after delivery
- Products that have been repaired or modified
Products purchased outside this website must be returned to the original retailer or seller.
Returns
Returns are accepted only for unused items.
Please contact us by phone or email within 10 days of delivery and provide the reason for return.
- Return shipping costs are the responsibility of the customer
Exchanges
Exchanges are accepted only for unused items.
Please contact us by email in advance regarding your exchange request.
- Customers are responsible for round-trip shipping fees
Incorrect or Defective Products
If you receive an incorrect or defective item, please contact us within 10 days of delivery by phone or email.
Refund Method
Refunds will be processed within 3 weeks after the returned item has been received.
Refunds will be transferred to the customer’s designated bank account after deducting shipping and transfer fees (unless the issue was caused by our company).
Please provide the following information when returning the product or by email/contact form:
- Bank Name
- Branch Name
- Account Number
- Account Holder Name (Katakana)
Family member bank accounts are also acceptable.
Cancellations
Orders may be canceled only before shipment.
Please contact us by email or phone.
Return Shipping Costs
Customers are responsible for shipping fees related to returns and exchanges.
For exchanges, customers are responsible for both outgoing and return shipping fees.
If the issue is caused by our company, shipping costs will be covered by us.
Contact Information
TEL: +81-48-298-3359
Business Hours
Monday – Friday: 10:00 AM – 6:00 PM
Closed on Saturdays, Sundays, and Public Holidays
Email: contact-shop@zen-lindo.com
Return Address
Lindo Co., Ltd.
4-29-10 Totsuka, Kawaguchi, Saitama 333-0811, Japan
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